Assistant Manager at Kotak
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Kotak Life Insurance - Assistant Manager- Contact Center (1-3 yrs)
- Provide excellent customer support on inbound calls related to General Insurance and /or Service related Outbound calls.
- Utilize available knowledge resources and systems to educate the callers and resolve their concerns.
- Accurately document the interactions in CRM and ensure fulfilment of follow-up commitments.
- Identify Customer needs on every requirement with quick response time.
- Handle the complaints, requests and enquiries of customers.
- Ensure adherence to defined processes and required verbatim
- Undergo periodic trainings and certifications
- Accomplishes sales and organization mission by completing related results as needed.
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