Complex Billing Investigations / Corrections : Conduct in depth billing investigation by utilizing multiple billing and provisioning systems to compare billing to the signed contractual agreement. This includes, but is not limited to, Parent / Child billing, multiple location / account, and multiple contact customers. Make necessary corrections via orders in multiple billing systems and create detailed credit requests.

Customer Follow Up : Frequent follow up with customers as necessary to resolve complex issues or requests or as requested by customers within the promised timeframe quoted.

Create a World Class Customer Experience : Utilize excellent verbal and written communication skills; provide empathy and de-escalate as needed; provide proactive follow-up and to do what you say you will do.

Complex MAC-D Order Creation / Processing : Utilize multiple resources / systems to determine and initiate / process correct order per customer request; MAC-D orders are done across a wide range of products including, but not limited to, Colocations, DAL's, Dedicated Internet, Dedicated Local T-1's, Dynamic Integrated Access, MPLS / VPN and SIP Trunking. When needed up with customers as necessary internal departments to escalate order. frequent follow up with customers as necessary to resolve complex issues or requests or as requested by customers within the promised timeframe quoted.

Answering Product and Account Questions / Payment Assistance : Utilize multiple systems/resources to answer ALL questions in regard to ALL products/services offered since 1997 including how they work, pricing and availability.

Payment Assistance : Utilize multiple resources to assist customers, including those suspended, with payment questions, arrangements and options.

Technical Troubleshooting :  Utilize multiple systems/resources to determine if the resolution to a customer request is an order, requires Repair assistance or can be completed in the customer portal.

Minimum Requirements :

- Educational Qualification 

- Undergraduate and above

- Experience of 1+ years experience with 1-2 years directly related to the job (Billing, Claims, Insurance, Collections, AR, AP)

Compensation : 2.2 - 4.0 LPA

Other Details :

Mode of work : Voice / Billing Back Office

Work Hours (Shifts) : 9 Hours (Including 1 Hour Break), Nights (9 PM to 6 AM) with Rotational Week Offs

Interview Process :

- HR Interview (Face to Face - Pre screen).

- Versant ( Pass score 55 on a scale of 80).

- Operations Interview (Face to Face - Process Fitment).

- Client Interview.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.