CRM Executive /Coordinator

Position - CRM Executive

Location - Greenpark, New Delhi - Work From Office

Timings - 09.30 AM to 6.30 PM

Duration - Monday to Saturday

CRM maintains an ongoing level of engagement with key customers and build trusting relationships with clients and protect the brand by maintaining a positive image.

Requirements :

- 3-5 Years of work experience with premium fashion/lifestyle/interior brand or international sales.

- Bachelor's or master's degree with a concentration in marketing, promotions, advertising sales, or business administration preferred

- Be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction

- To facilitate the use of CRM software to improve the efforts of the sales, customer service, and marketing teams

- To allow businesses to better manage their customer relationships and ultimately drive more success

- Conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint

- Maintains an ongoing level of engagement with key customers

- Knowledge of MS Office software and CRM software

- Self-motivated and goal-oriented, desire to deliver results

Key Skills :

- Excellent communication skills

- Positive, confident and determined approach

- High degree of self-motivation and ambition

- Skill to work both independently and as a part of a team

- Capable to flourish in a competitive environment

- Self-motivated and driven by targets

- Resilience

Responsibilities:

- Meeting with clients virtually or during sales visits

- Maintaining accurate records

- Resolving customer complaints quickly and efficiently

- Attending any exhibitions, conferences, Meetings

- Review sales performance

- Research the market and related products

- Listen to customer requirements and present appropriately to make sale

- Maintain and develop relationships with existing and new customers

- Arrange Video calling and meetings

- Timely respond to incoming emails and phone queries

- Negotiate the terms of an agreement and close sales

- Gather market and customer information

- Make accurate and rapid cost calculations and providing customers with quotations.

- Maintains quality service by establishing and enforcing organization standards.