KLAY - Manager - Cluster Operations - Customer Service (10-20 yrs)
Cluster Operations Manager
Competencies & Skill Set
- Excellent inter personal skills to handle parents and internal team. High level of customer orientation.
- Should be able to handle walk ins and convert to admissions
- Self driven and attention to detail
- High sense of ownership and responsibility.
- Problem solving ability and MUST be a team player
- Possess working knowledge in Early Childhood Education
- Must be Tech friendly, needs to know Ms Office with a flair for numbers
Main Responsibilities
- Responsible for entire Centre Operations and managing the team
- Responsible for conversions and admissions
- Single point of contact for parents and team
- Mentor and coach the team
- Responsible for Profit & Loss of Centre
Qualifications
Bachelors / Master's degree / Degree in Early Childhood Education
Experience
10- 15 years managing similar set up (ideal) Or 5-10 years of retail / customer service / client servicing background
