Kingfish Logistics - Customer Support Role (0-1 yrs)
Kingfish Logistics is seeking a dedicated and customer-focused Customer Support Representative to join our logistics team. The successful candidate will be responsible for providing excellent customer service, addressing client inquiries, and ensuring a smooth logistics experience for our clients.
Key Responsibilities :
Customer Service :
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about services, pricing, and logistics solutions.
- Address and resolve customer complaints and issues effectively.
Order Management :
- Process orders, track shipments, and provide customers with real-time updates.
- Coordinate with the logistics team to ensure timely and accurate delivery.
- Manage returns and exchanges as per company policies.
Documentation and Reporting :
- Maintain accurate records of customer interactions, transactions, and inquiries.
- Prepare and distribute daily, weekly, and monthly reports on customer support activities.
- Ensure all documentation is complete and complies with company standards.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
