KINDNESS IS OUR SUPERPOWER - and our goal is to build and bring all kind brands onto a single platform. kindlife is built to bridge the gap between customers- values & brands- values. We believe it is essential to be kind and, in that pursuit,, we bring together all products that are kind to you, kind to those around you and kind to the environment. For us, any move; big or small; on the well-being spectrum is a kindmove and must be celebrated. kindlife is at its best when every member of our crew feels respected, included, and heard, when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners and key stakeholders.

The Opportunity : Customer Engagement

What your impact will be :

- Overseeing the customer service process

- Review orders on a daily basis

- Managing incoming calls and customer service inquiries via calls and emails

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits

- Resolving customer complaints brought to your attention

- Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received

What are we looking for?

- 1+ year of relevant experience in a customer service role

- Good command over written and verbal communication

- Ability to multi-task, prioritize, and manage time effectively

- Coordinate with teams to make sure that we provide accurate information to the customer

What It's Like To Work Here:

We are a purpose driven company and work towards empowering the crew to reach their full potential. We live up to our purpose employing the following behaviours :

- We collaborate : Being a part of the kind crew means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.

- We innovate : At kindlife we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have a real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.

- We execute : We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are :

No toxins, no trash, no trolls

Kindlife is the world's first well-being ecosystem that enables conscientious consumers with the largest community of well-being experts, brands and content creators. kindlife platform houses more than 150+ kinder brands in beauty, nutrition and home care and has a thriving community of well-being experts and enthusiasts. As a part of our community, consumers can learn from experts, share feedback with brands and exchange ideas with other members. All brands listed on kindlife are kindcode approved - they're plant-based, organic, toxin-free, eco-conscious and/or cruelty free.

Visit us at : https://kindlife.in/

or Join the conversation here :

- Instagram : https://www.instagram.com/kindlife.in/

- YouTube : https://www.youtube.com/channel/UCB2jIIGdFEhHKeoddqfP-Gg

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