Parent Relationship Manager

The responsibilities for this position will be :

- Customer Service

- Promoting the school in the best possible way by providing customer service excellence to parents and visitors.

- Co-ordinate and lead school tours for prospective parents and visitors, promoting the Kid-O USPs and presenting the school in the best possible way, to ensure the school achieves or exceeds the enrolment targets.

- Lead the parent journey, mapping and measuring customer service, at all points support Kid-O brand promise and encourage parent endorsement. Marketing

- Develop and update communication channels, such as newsletters and social media (e.g Facebook and Instagram) in accordance with the Kid-O Marketing Strategy to promote the school to both existing and potentially new parents.

- Promote the school by identifying newsworthy stories for the media and PR opportunities.

- Guide and regularly review signages, collaterals, touch points etc, and ensure that the school meets Kid-O branding guidelines as defined and stipulated by Corporate Office.

- Conduct research into the marketplace, monitoring changes and developments.

- Organize parent/community events in order to engage parents at promoting school brand awareness and enhance enrolments.

- In conjunction with the Regional Head and the Corporate team, assist with the development and implementation of the school marketing strategy as a key driver of enrolments and ensuring all marketing material, including digital communication is always current.

- In collaboration with the School Principal, develop an events calendar to support the enrolment activities for the academic year.

- Activate Corporate tie ups as community creche.

Requirements :

- We are looking for an excellent communicator to join us as a Parent Relationship Manager, based in Gurgaon who will be responsible for building and maintaining trusting relationships with our clients. This position will report into the Head of School.

COVID-19 considerations :

- All teachers/PRM are expected to be fully vaccinated. In premises they are expected to follow all guidelines set up for prevention of Covid-19

Speak with the employer : +91 9702675437/ +919769305457

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