Recruiter at TekPillar Services Pvt Ltd
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Key Relationship Manager - Sales - BFS (2-5 yrs)
Roles and responsibilities :
- The Key Relationship Manager is responsible for nurturing and expanding relationships with key clients to drive business growth and ensure client satisfaction. This role involves understanding client needs, coordinating with internal teams, and identifying opportunities for account development.
Key Responsibilities :
Client Relationship Management : Develop and maintain strong relationships with key clients, serving as their primary point of contact.
Needs Assessment : Understand client requirements, goals, and challenges to provide tailored solutions and support.
Account Expansion : Identify opportunities for upselling or cross-selling additional products/services to existing clients.
Collaboration : Coordinate with internal teams such as sales, marketing, and product development to deliver value to clients and meet their needs.
Client Satisfaction : Conduct regular check-ins and business reviews with clients to assess satisfaction levels and address any issues or concerns.
Market Analysis : Stay informed about industry trends, competitor activity, and market developments to anticipate client needs and identify growth opportunities.
Documentation : Maintain accurate records of client interactions, sales activities, and account status updates using CRM software.
Strategic Planning : Collaborate with the leadership team to develop strategies for client retention, growth, and overall business success.
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