Key Accounts Manager - IT (2-8 yrs)
JOB DUTIES AND RESPONSIBILITIES :
- Lead implementation of IT Asset Management service for new IT Asset Management customers
- Establish and maintain direct relationships with Cisco Account Teams, Customers, and another Cisco or Cisco partner stakeholders.
- Learn customers - processes relating to Installed Base data management; recommend changes to improve Installed Base data management.
- Interpret large raw data sets; conduct data analysis and audits.
- Develop and lead execution of action plan to update Cisco databases with improved IB data.
- Use Cisco tools and databases to effectively manage Cisco asset information for customers.
- Lead client calls participate in quarterly business reviews, and conduct (potential) on-site visits.
- Produce reports for Customers, Account Teams, and other stakeholders.
- Prepare IB data in advance of service contract renewal.
- Builds effective relationships with Customers and Account Teams
- Strong interpersonal/communication skills - verbal and written.
- Highly organized with strong project management and time management skills
- Responsive and timely in delivering on commitments.
- Proficient in MS Excel (pivot table, vlookup, etc.)
- Handling data up to 60k Lines
- Advanced data analysis capabilities
- Readily masters new tools and processes.
- Ability to work independently and in a cross functional team environment.
- Knowledge of Cisco products and services (desired)
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