KRA: Building and maintaining strong relationships with key accounts.

KPIs :

- Client satisfaction ratings.

- Client retention rate.

- Number of client referrals.

- Repeat business from key accounts.

- Revenue Generation:

KRA: Achieving sales targets and driving revenue growth from key accounts.

KPIs:

- Total revenue generated from key accounts.

- Achieving monthly/quarterly/annual sales targets.

- Growth in revenue from key accounts year-over-year.

- Number of upselling/cross-selling opportunities realized.

Account Planning and Strategy:

KRA: Developing and implementing strategic account plans for key accounts.

KPIs :

- Completion of account plans for key accounts.

- Alignment of account plans with overall business objectives.

- Progress made in implementing account strategies.

- Achievement of key milestones in account plans.

Service Delivery and Quality:

KRA: Ensuring high-quality service delivery to key accounts.

KPIs :

- Client satisfaction surveys or feedback.

- Timeliness and accuracy of service delivery.

- Resolution time for client issues or escalations.

- Compliance with service level agreements (SLAs).

Team Collaboration:

KRA: Collaborating with internal teams to meet client needs and expectations.

KPIs :

- Feedback from internal teams on collaboration effectiveness.

- Timely and effective communication with internal stakeholders.

- Successful resolution of internal conflicts or issues.

- Participation in cross-functional initiatives.

Market and Competitor Analysis:

KRA: Staying updated on market trends and competitor activities.

KPIs :

- Regular market and competitor analysis reports.

- Identification of new opportunities or threats in the market.

- Development of strategies to counter competitor activities.

- Timely sharing of market insights with internal teams.

Collection

KRA: On time collection of the outstanding

KPIs :

- Regular follow up with clients for outstanding

- Maintain the credit period and proactive for collecting the payment

- Sending the invoices timely and ensure the collection of payment

- Identifying the issues of Invoices from client and mitigate for clearing the outstanding

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