Talent Acquisition Associate at Lazzaro HR Solutions
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Key Account Manager - Sales - Logistics Firm (4-13 yrs)
Key Responsibilities:
- Manage and nurture client relationships within the Ecommerce Vertical, focusing on increasing Share of Wallet and ensuring client satisfaction, amd Handling B2C Ecommerce Clients.
- Collaborate seamlessly with internal teams to address client needs promptly and efficiently.
- Develop a comprehensive client success roadmap outlining the entire client experience across various touchpoints, including the client engagement model, service precision, and SOP management.
- Regularly conduct weekly/monthly business reviews with clients, emphasizing and enhancing the service delivery experience.
- Escalate and resolve client-raised concerns promptly and effectively.
- Monitor performance against service level agreements, identifying and addressing potential issues for timely resolution.
- Maintain exceptional service quality, consistently exceeding client expectations at every touchpoint.
- Manage enterprise-level accounts with reputed brand names, understanding their business potential and ensuring the firm's strong association with these clients.
- Act as a liaison between the logistics firm and clients, ensuring effective communication and a deep understanding of their logistics needs.
- Collaborate closely with the Sales and Operations teams to align strategies and ensure seamless service delivery.
If Interested, Kindly share your resume
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