Talent Acquisition at Sales & Profit Business Solutions Pvt Ltd
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Key Account Manager - Sales - IT (2-3 yrs)
REQUIREMENTS :
- Candidate with an affinity towards working for an exciting technology company with SAAS offering.
- Hands on experience in handling customer on-boarding, training, maintaining Relationship and understanding customer empathy.
- Understand customer's problem and providing the solution around it.
- Excellent communication and written skills.
- Proactive attitude, Positive attitude and strong work ethic.
- Strong sense of customer satisfaction.
RESPONSIBILTIES :
- Customer On-boarding : New customer on-boarding by helping them realize the importance of our product.
- Account Escalations: Support or response to any alerts, red flags for some issue or any critical or overdue customer support ticket.
- Renewals : Follow up on current month / quarter renewals to avoid any last-minute surprise
- Up-sell and cross-sell : Expansion and upgrades are to be guided to the customer's while managing their accounts.
- Periodic health checks: conduct periodic health of all the accounts and ensure the best practices have been followed.
- Customer Advocacy: Build and maintain healthy customer relationship and helping them through renewals.
- Training and feature Announcements: Facilitate the training on the regular updates and new feature additions in the platform.
- SPOC for all accounts you- d be managing.
- Is often the first port of call for customers and is available to answer any in-bound questions.
- Liaison between client and support team.
- Always put a smile on the customer.
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