Talent Acquisition at Domnic Lewis International
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Key Account Manager - Sales - Advertising Firm (6-8 yrs)
Roles & Responsibilities :
- Develop and maintain strong relationships with key clients, ensuring they bring in significant income for the company.
- Address and resolve complaints from key clients efficiently.
- Serve as the primary point of contact between key clients and internal teams.
- Supervise account teams assigned to each key client.
- Collaborate with advertising, design, marketing, sales, and logistics departments to meet key clients' needs.
- Compile and present reports on account progress, goals, and forecasts to account teams and stakeholders.
- Understand key clients' needs and requirements deeply, and prepare customized solutions.
- Negotiate contracts with key clients and meet deadlines to fulfill each client's long-term goals.
Behavioral Competencies :
- Performance excellence
- Customer engagement excellence
- Productivity excellence
- Initiative excellence
- People excellence
- Relationship excellence
- Process excellence
- Adaptive excellence
Functional Competencies :
- In-depth knowledge of respective product/brand
- Strong customer relationship skills
- Creative business development
- Accurate forecasting
- Proficient selling skills
- Knowledge of Salesforce
- Market and industry awareness
- Cross-selling capabilities
- Basic understanding of technology fundamentals
- Qualifications, Role-Specific Knowledge, and Experience :
- Bachelor's degree in any field.
- Proven experience in key account management.
- Proficient in Microsoft Office applications and CRM software.
- Ability to build rapport with key clients.
- Ability to manage multiple client accounts simultaneously.
- Strong negotiation and leadership skills.
- Exceptional customer service skills.
- 6-8 years of relevant work experience.
- Highly proficient in using MS Office applications like Excel, Word, and PowerPoint.
- Excellent communication, interpersonal, analytical, and presentation skills.
