JOB TITLE Key Account Manager - Americas

DEPARTMENT Sales

REPORTS TO Sales Manager

JOB SUMMARY :

- At Stuba, we believe people are our key asset and with our ambitious growth plans we need to ensure that we have a dedicated and experienced account manager professional to build relationships with key clients from Americas, identify opportunities to grow existing business, act as a main point of contact for the client and maintain knowledge of current market conditions.

- To be successful in this role, the applicant requires excellent communications skills, and effective relationship building talent. A proven track record of managing portfolio of clients and exceeding monthly targets with experience in international sales, account management and customer satisfaction.

- Past or current experience working with a B2B company, hotel, a travel company, or in Americas market will be an added advantage. The role calls for a consultative rather than hardcore sales mindset.

REQUIRED AND DESIRED EXPERIENCE

- Masters in marketing or similar discipline

- Prior experience in handling Americas region and clients will be an advantage

- Minimum 2 years of experience of Account Management and understanding the function

- Excellent verbal and written communication skills

- Strong interpersonal skills and customer satisfaction mindset

- Intermediate in using MS-Office tools, CRM tools and internet savvy

- Good knowledge of international market

- Excellent in research and analysis

KEY TASKS AND RESPONSIBILITIES

- Manage and own portfolio of key accounts of company from Americas region

- Encourage and promote Stuba offerings and educate clients on the full use of our product

- Building strong product expertise and providing training & ongoing support to clients as required.

- Proactively call and follow up with clients. Communicate with them regularly by phone, email, or other communication channels

- Create, maintain, and find up-selling opportunities within the designated market or portfolio of accounts and exceed monthly/quarterly/annual targets

- Actively engage with clients to fully understand their business needs, identify, and build new business opportunities

- Develop a strong business relationship with key decision makers and influencers to encourage them to use our product

Human Resources

- Provide feedback and advocacy on customer pain-points to internal teams. Liaise with the internal teams, find solutions as required to ensure smooth running of all client interactions

- Be focused, proactive and have problem solving mindset to help clients and teams

- Identify trendsetter ideas by researching industry trends

- Ability to work in different time zones to interact with clients depending on the business requirements

PLACE OF WORK AND WORKING HOURS

Pune, India

Mon & Fri - WFH

Tue, Wed and Thu - WFO

Indian OR European Business Hours.

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