About Us:

The PixelArt Company is a leading player in the Design industry, providing innovative solutions to our clients worldwide. We are looking for a dynamic Key Account Manager to manage our key clients and oversee operational processes, ensuring seamless delivery and client satisfaction.

Key Responsibilities:

Client Relationship Management:

- Develop and maintain strong relationships with key accounts.

- Serve as the primary point of contact for client communications.

- Understand clients' needs, business objectives, and ensure their satisfaction through tailored solutions.

- Identify upselling and cross-selling opportunities to maximize account value.

Operations Oversight:

- Collaborate closely with internal teams to ensure timely and successful delivery of solutions according to customer needs and objectives.

- Oversee operations related to key accounts, ensuring efficiency and quick problem resolution.

- Ensure operational excellence by streamlining processes, tracking KPIs, and identifying areas for improvement.

- Assist in developing strategic account plans to drive revenue and improve client satisfaction.

Cross-functional Collaboration:

- Work with sales, marketing, product development, and customer support teams to ensure all client needs are met.

- Coordinate internal resources to ensure smooth operations and implementation of new projects or services.

Problem Solving & Support:

- Act as a problem-solver for any issues that arise with key accounts.

- Anticipate client needs and provide proactive solutions.

Qualifications:

Education: Any Graduate (Fresher's are welcome)

Skills:

- Excellent communication and interpersonal skills handling offshore clients (US & Canada)

- Strong organizational and project management abilities.

- Ability to multitask and prioritize tasks efficiently.

- Analytical and problem-solving skills.

- Proficiency in Email Management and operations management tools.

Shift & Benefits:

Fixed shift: 8:00 PM to 5:00 AM (Monday to Friday).

Fixed weekend off: Saturday & Sunday.

Competitive salary and benefits package.

- Opportunity to work in a fast-paced, growing company.

- Career growth and development opportunities.

Location: Malad, Mumbai

Job Type: Full-time, Onsite (Fixed Shift)