As the Key Account Manager for Franchise Partners, you will be responsible for developing and maintaining strong relationships with our franchisees, ensuring their success, and driving overall business growth. The ideal candidate will have a proven track record in key account management, a deep understanding of the edtech sector, and a passion for building and nurturing partnerships.

Responsibilities:

1. Franchise Partner Relationship Management :

- Develop and maintain strong, positive relationships with franchise partners.

- Act as the main point of contact for franchisees, addressing their needs and concerns promptly.

- Collaborate with internal teams to ensure effective communication and support for franchise operations.

2. Strategic Planning :

- Work closely with the executive team to develop and implement strategic plans for franchise partner growth.

- Analyse market trends, competitor activities, and customer feedback to identify opportunities for improvement.

3. Performance Analysis:

- Monitor and analyze key performance indicators (KPIs) of franchise partners.

- Identify areas for improvement and work collaboratively with partners to implement effective solutions.

4. Training and Support:

- Coordinate training programs for franchise partners to ensure a thorough understanding of products/services and operational best practices.

- Provide ongoing support to franchisees, offering guidance and resources to enhance their business performance.

5. Contract Compliance:

- Ensure franchise partners adhere to contractual obligations and brand standards.

- Conduct regular audits to assess compliance and address any deviations.

6. Conflict Resolution:

- Act as a mediator in resolving conflicts between franchise partners and the company.

- Implement effective solutions to maintain positive relationships and ensure mutual success.

Qualifications:

- Master's degree in Management.

- Proven experience in key account management, preferably in a franchising environment.

- Strong understanding of Stock Market Industry and market trends.

- Excellent communication and interpersonal skills.

- Analytical mindset with the ability to interpret data and make strategic recommendations.

- Proven ability to drive results and achieve targets.

- Ability to travel as needed to meet with franchise partners.

Job Type: Full-time

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