Role type: Individual Contributor

Position: Bangalore office

Supervisor: Business Unit Manager

Primary Roles and Responsibilities

- Purpose of the Job Role Overall responsibility of a Strategic Account Manager is to acquire new business in the area of content development, training and coaching services and psychometric services.

- The major responsibilities include Account Management, Client Acquisition, Revenue Generation and Project Management.

Primary Responsibilities :

- The role of a Senior Account Manager is client-facing and would involve continuous interactions with both internal and external stakeholders.

Some of the primary responsibilities are below:

- Developing and maintaining excellent knowledge and understanding of business, offerings, competitors, and industry

- Conduct thorough research about the account and create strategic plans grow client relationships and business within those accounts

- Identifying new business opportunities and avenues to grow the business

- Understanding client requirement, conducting thorough need analysis, following up on leads and winning opportunities with clients.

- Take a consultative selling approach when engaging with clients to understand their organization, team and individual level performance and process issues

- Work with the pre-sales team to ensure winning proposals are created that is aligned with client expectations and needs

- Retaining clients and building strong, trusting relationships

- Providing superior customer service and ensuring client satisfaction

- Communicating and coordinating with internal teams to deliver solutions

- Suggesting improvement and proposing new tools and processes based on industry best practices to ensure quality service to the client

- Achieve agreed quarterly sales targets

- Continuous update of the Zoho CRM with client details and opportunity status

- Represent the organization in client meetings, events, conferences etc.

Role Outcome

- Acquire, develop and deliver business volume that is decided based on experience, seniority and market size.

- New client acquisition and sustaining existing client relationships through meetings and follow ups

- Generate revenue and drive to meet sales targets o Retaining clients and building strong, trusting relationships

- Co-ordinate with the delivery team to ensure smooth end-to-end delivery of projects by planning and delivering client projects with the delivery team.

Qualification Criteria :

- Minimum Educational Qualification Graduate with any specialization

- Number of Years of Experience & Required Specialized Knowledge Minimum of 3 years of experience with business development, sales, or account management.

- Experience in managing large account portfolios preferred.

- Positions are open for experience 5-12 years

- Required Skills The candidate must be fluent in English (both vocabulary and writing), high on interpersonal skills and strategic thinking, good customer service and negotiation skills.

- The candidate must also be highly organized and planned along with being solution oriented.

- Must be willing to work India business hours and have an appropriate work from home environment (high speed internet connection, noise free office set up).

- The Account manager must be willing to travel on need basis.

- Candidates based in Bangalore will be required to work from our office.

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