Key Account Manager - Education (2-6 yrs)
Role: The role of the Key Account Manager is to own the relationship and revenue of the rapidly growing company member schools base. The KAM will be responsible for :
- End-to-End Customer Lifecycle Management of the school from the time of acquisition to retention over the years
- Own and nurture relationship with the school management (owners, trustee)
- Drive revenue through upsell and cross-sell of Company products and services
- Use data and metrics to review program academic implementation quality and customer satisfaction
- Work closely with the academic and delivery team to identify and resolve academic, relationship, commercial issues
Profile:
- Have done Customer facing role (B2B) with retention and revenue responsibility preferably in key account roles at least for two years
- Data Handling ability (Familiarity with Excel)
- Some academic inclination (ability to learn new things)
Key Attributes:
- High drive
- Willingness to relocate and travel extensively
- High intellect
- Handled customers in an emergency situations (unhappy customers)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
