Key Account Manager - Direct To Costumer (2-6 yrs)
Company Overview:
We are an emerging Direct-to-Consumer (D2C) brand and are disrupting the market with our innovative products and exceptional customer service. Our mission is to make wellness fun and easy to incorporate in peoples' fast-paced lives. We are growing rapidly and are looking to add a passionate and dedicated Marketplace Manager to our team.
Job Description:
We are seeking a highly motivated and detail-oriented Marketplace Manager to join our team. The successful candidate will oversee all aspects of our marketplace activities across all platforms, including strategizing, planning, and executing sales initiatives to maximize growth.
Responsibilities :
- Develop and implement a strategic plan for marketplace selling, including listing optimization, product promotions, customer service, and vendor management.
- Coordinate with cross-functional teams to ensure seamless integration of marketplace activities with overall company objectives.
- Monitor and manage product listings on multiple marketplaces to ensure product information is accurate and up-to-date. Build processes and system to manage these at scale.
- Analyze marketplace data, sales trends, and competitive pricing to inform strategic decisions and improve sales performance.
- Continuously monitor reviews and address any customer service issues that arise on the marketplace platforms, ensuring a high level of customer satisfaction.
- Monitor marketplace policies and regulations to ensure compliance.
- Implement effective SEO and platform ad strategies to increase product visibility and rankings on marketplace platforms.
- Collaborate with the marketing team to create impactful product content and promotional campaigns.
Qualifications :
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 2+ years of experience managing online marketplaces for a D2C brand.
- Proficient in marketplace selling platforms such as Amazon, Flipkart, etc.
- Strong understanding of SEO and data analysis.
- Exceptional communication and customer service skills.
- Willingness to learn and grow with us.
- Self-starter with strong problem-solving skills.
What We Offer:
Competitive salary
A member of the core team and hence an immense learning opportunity
Equity for the right candidate
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