Launch Specialist

Company Description:

Refyne is India's first & largest Earned Wage Access (EWA) platform. We partner with organizations to enable their employees to retrieve their earned but unpaid salary whenever they need it. Quite simply, we- re reducing the month-long wait to get your salary to mere seconds.

We started Refyne with the mission to empower the Indian workforce to adopt financial wellness and model their lifestyle around it. Attaining real-life financial inclusion lies at the heart of our goal, fuelled by the drive to achieve positive social impact.

We aim to enable people by bringing transparent, accessible & affordable means to finance right in the palm of their hands. We- re not a loan app. Refyne's app lets users track, spend and save their real-time earned pay anytime, any day, driven purely by their needs. We believe this access is every employee's right.

Refyne helps users understand their spending patterns, make wise choices with money, keep their debt in check, all while using the most sophisticated yet simple technology to keep them on top of their finances.

Refyne helps users avoid high-interest payday loans & micro-lenders, debt traps and build financial resilience. Our highly scalable platform enables employers to proactively ensure their workforce's financial wellbeing and puts employees in the driver's seat to control their financial position. Refyne is building a sustainable financial future, encouraging everyone's participation in the formal financial ecosystem.

Refyne is backed by marquee global investors who have successfully implemented EWA in other countries, including the UK, the US & Latin America.

Job Description :

As a Launch Specialist, you represent one of the first interactions a client has with our company and the product and are thus critical to each client's long-term success and happiness. You will ensure the accuracy and completeness of the client's launch set up within our system. You will be responsible for rapidly understanding each client's user persona and driving them to realise a fast time-to-value from their investment. You will achieve this through understanding customer business goals and objectives, developing strong rapport, and executing against a defined onboarding schedule. You will play a pivotal role in the initial setup, communication, training, project management, and delivery of onboarding services.

Responsibilities :

- Work closely with Account Managers and Launch Managers on a successful post-sales handoff

- Maintain (and improve) a standard onboarding framework to use with clients

- Design and pitch launch plan to the employers

- Oversee launch activities - virtually or in-person (as part of QA)

- Ensure launch plans for every employer are set up correctly and manage the hand-off to Marketing for further campaigns and engagement

- Be prescriptive in guiding and educating clients through their adoption and roll out during the onboarding time frame

- Monitor initial usage and proactively review with the marketing team

- Ensure clients achieve their initial value

- Constantly optimise processes to speed time to value

Qualifications :

- Overall 9+ years of experience with 6+ years of client relationship, client success role

- Excellent project management skills

- Excellent negotiation skills and well acquainted with liaising with decision makers/CXOs/Business Heads

- Strong attention to detail

- Excellent verbal and written communication skills

- Training delivery skills and the ability to communicate new concepts to the next billion users

- Excellent problem-solving capabilities

- 6+ years of experience in a high growth, tech focused environment

- Ability to work with clients directly in a courteous and professional manner

Additional Information :

- Be part of a founding team with a highly successful track record for building global fin-tech start-ups

- Backed by leading global tech investors & specialists

- Competitive salary, with other employment perks

- Become a key member of a team that is building India's first real-time, on-demand salary platform

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