Company Profile:

Our client is engaged in Customer research (mystery shopping), brand standard evaluations,

audits and inspections for clients globally.

Their Focus is to remain the world's leading provider of mystery customer research programs, with 100% client satisfaction

Designation: Project Manager - Key Account Manager (Client Servicing)-

Location: Vileparle

Education- Graduate / MBA with min. 3+ yrs. experience in Client Servicing / Key accounts management

Competency Skills:

- Strong on Client communication and client management.

- Ability to work independently and to schedule time and resources effectively.

- Ability to motivate, and direct team members

- Ability to set up and manage projects keeping cost factors in mind at all times

- Ability to respond to team and customer needs; to meet commitments

Reports to Operations Manager - Bare India.-

Industry - Market Research / Advertising / KPO/ BPO

Responsibilities:

1. Client management:

- Act as primary point of contact for clients to maintain relationship

- Handle BARE systems / reports training for clients

- Responsible for development, optimization & delivery of client projects

- Build reports and set up the questionnaire(s) in close consultation with client & project management.

- Masters and maintains knowledge of client's business, competition, and latest industry news and trends.

- Giving value added recommendations & solutions to clients.

2. Project Management :

- Planning and allocation of resources effectively

- To identify Operational/ Fieldwork issues and recommend solutions

- Interact and co-ordinate with resource teams, Operations & Editing Teams to ensure agreed service levels

- Follow up and control project quality by spot checking

3. Cost control:

- Monitors agency/client budgets and billing process

- Commercial focus of changes and impact on costing & client fees

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.