Senior HR Executive at Nimbletoe Business Solutions
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Key Account Management - B2B Sales - Executive Search Firm (1-4 yrs)
Key Account Management
About Company
It is a platform for fulfilling critical on-the-ground operations of Enterprises in disparate locations PAN India by mobilizing the on-demand workforce which is mobile, distributed and outcome led.
Job Role : KAM :
1. Take complete responsibility for building and driving engagement with assigned clients/Key Accounts while ensuring retention and client satisfaction
2. Take complete responsibility of solving clients- queries and handling escalations.
3. Ensure periodic reporting of execution progress and additional valuable insights with clients.
4. Take responsibility of ensuring that final reports required as part of the project are created and shared with the client on time.
5. Align client's requirements and expectations with Ops capabilities, define internal KPIs and constantly follow MIS & closely monitor the progress towards targets.
6. Take up complete responsibility of managing the receivables of the assigned clients.
7. Upselling and cross selling with the assigned clients.
In a nutshell, the individual will directly work with the founders and take up complete responsibility of managing clients from grass root level.
Skills and Experience :
1. Overall experience - 1-4 years. Experience in account management/Sales would be preferred.
2. Experience of working in a startup is preferred.
3. Must be aggressive towards ensuring customer satisfaction at any cost and also driving increased revenue month on month.
4. Must have impeccable verbal and written communication skills (Both English and Hindi).
5. Must have excellent relationship management skills.
6. Critical business thinking is essential.
SALARY :- 12LPA-15LPA
# KEY NOTES :
- Must have background in B2B sales, client onboarding and retention.
- Must be from B2B Services background only (no product based or B2C background)
- Candidate will be working on various client portfolios.
- He/She should have customised requirements as per different-different clients.
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