Key Responsibilities

1. Act as the primary point of contact for clients, maintaining regular communication and resolving the critical escalations and queries.

2. Build and maintain strong, long-term relationships with clients by understanding their business and product needs, and being proactive in addressing any issues or concerns that arise.

3. Act as a liaison between clients and internal teams to resolve any issues or challenges faced by clients promptly, ensuring a high level of customer satisfaction.

4. Gather feedback from clients regarding their experience with our services, and use this information to improve service quality and address areas that need enhancement

5. Prepare regular reports on client interactions, satisfaction levels, and other relevant metrics to assess performance and make data-driven decisions & recommendations

6. Collaborate with the sales, operations, and marketing teams to optimize processes and ensure a great customer experience

BASIC QUALIFICATIONS :

1. Bachelor's degree and 1 to 2 years of work experience in account management or customer service

2. Excellent written and verbal communication skills

3. Excellent Interpersonal skills and very customer focused

4. Good in handling customers and empathetic towards them

5. Desire to work in a fast-paced and challenging work environment. Passionate about delivering great customer experience is required

6. Logistics or E-commerce or any sort of E-commerce enablement experience is a must

7. Experienced in using & operating MS-Excel with a aptitude for data

PREFERRED SKILLS :

1. Exposure to SQL or advance stage MS-Excel skills

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