Ketto is an online crowdfunding platform which supports social causes, NGOs, creative projects and entrepreneurial ventures in India. With a supporter base of 5 Million, Ketto has raised over INR 300 Cr for about 1.5 Lakh fundraisers.

We are Asia's most trusted and visited crowdfunding platform that helps you raise funds for personal needs, charitable causes and creative ideas. Ketto uses social media to mobilize the youth, affecting change and fueling creative ideas. It makes online giving and fundraising easy and safe. With its strong celebrity support, Ketto aims to connect individuals and brands with fundraisers, increasing awareness for various causes - social, personal, creative and entrepreneurial. Ketto aims to be the premier crowdfunding platform that empowers the crowd to support and raise funds for their favorite causes, creative projects and entrepreneurial ideas using social media and e-commerce.

Through crowdfunding, we're constantly trying to bring about a positive change in the world, one fundraiser at a time. If you're passionate and likes to make a difference with your work, join in!

The Job :

- Answering all incoming email/chat inquiries

- Providing invaluable user feedback to our Product and Business Development Team

- Consistently improving and enhancing our internal processes and systems

- Help in improving processes so we always optimize for better customer experience

- Identify patterns and help in making our product and support systems better as we scale

Who you are :

- Talented Writer - Do people enjoy reading your emails and letters? Do your sentences seamlessly transition from one idea to the next? Can you type really fast with little to no mistakes?

- Problem solver - Not all customer queries and issues are straightforward! You have to be someone who is passionate about putting the customer first and finding right solutions no matter how challenging the situation.

- Grit - When the going gets tough, do you step up and Get-It-Done?

- Empathizer - Do you genuinely care about people and want to help them? Can you relate to someone who might be going through a difficult time and interact with them in a way that's appropriate for each unique case?

- Team Player - Can your colleagues rely on you to provide your best work and can you make sure they're doing the same?

- Attention to detail - Did you notice we spelled "detail" wrong?

- Sense of humor - I'm serious, don't laugh

- Resourceful - Are you able to do your own research and discover creative solutions to issues you may encounter?

- Analytical - Can you identify trends, investigate anomalies and communicate your findings to fellow team members?

- Organized - Are you able to effectively organize and prioritize your day

- Comfortable with ambiguity - You understand that all answers are not readily available, and you'll be a part of finding answers

Desired Skills and Experience:

- Sound experience, preferably in a customer management and relationship role

- Strong commitment to ethics, honesty, and integrity in conducting business

- Exceptional verbal and written communication skills in English

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