HR Manager at Kenoxis Technologies
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Kenoxis Technologies - Customer Retention - International Voice Process (1-2 yrs)
Job description :
Roles and Responsibilities :
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities
- Candidate should possess excellent oral and written communication skills
- Candidate with good customer service skills would be preferred
- Candidate should have 0-1 year of experience in Customer Support Voice Process.
- Prior experience in Customer Service industry will be an added advantage.
- Should be open to work in Night shifts/Rotational Shifts.
- Responsible for dealing with International Clients
- Responsible for dealing with Clients Queries.
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
Role : Customer Retention - Voice/Blended
Industry Type : IT Company
Department : Customer Service & Operations
Employment Type: Full Time, Permanent
Role Category : Voice/Blended
Education :
UG : Any Graduate
Location : Noida
Experience : 1-2 years
Salary : upto 4,00,000 per annum
Contact No : 9354090208
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