Manager at Kenko Health
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Kenko Health - Customer Service Role (1-10 yrs)
About REDKENKO HEALTH TECH PRIVATE LIMITED :
KENKO is a unique healthcare financing solution focusing on ROI, affordability, and superior customer experience.
KENKO Red Plans offer the best value-for-money when it comes to managing healthcare expenses. We offer a range of discounts for small expenses such as doctor consultation, to large unforeseen expenditure involving treatment and admission in a hospital. KENKO Red does not have the hassles of Health Insurance and is very easy to use. Everything is online and benefits are deducted immediately from the bill. No need to mail us the bills, no more waiting for pre-authorization at the hospital.
About the Job :
Key Responsibilities include :
- Address all customer service requests, including patient emergency support, hospital treatment support, medicine orders, booking lab tests, Kenko account issues, payment related queries, etc, in a gentle, caring, and timely manner.
- Ensure a smooth and successful onboarding of the customer, including how to use the Kenko app / Kenko account, and how to avail benefits.
- Must ensure that the customer is happy with his entire Kenko experience.
Skills Required :
- Great listening skills.
Fantastic communication skills - written and verbal. English and Hindi are mandatory.
- CRM Software (HubSpot), and G-Suite.
Salary and Perk: Cash
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