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21/01 Jinal Soni
Senior Executive - HR at Kaya Limited

Views:115 Applications:23 Rec. Actions:Recruiter Actions:3

Kaya - Customer Service Role (2-5 yrs)

Mumbai Job Code: 107190

Job Description

- Maintaining a positive, empathetic and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Knowing our products inside and out so that you can answer questions.

- Keeping records of customer interactions, transactions, comments and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Managing a team of junior customer service representatives.

- Ensure customer satisfaction and provide professional customer support.

Qualifications and Skills :

Should be Fluent in English

Job Type: Full-time

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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