Objectives of this Role:

- Develop comprehensive documentation across formats (text, video etc.) that meets organizational standards

- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

- Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

- Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

- Evaluate current content and develop innovative approaches for improvement

Responsibilities:

- Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage

- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Training:

- Create training strategies, initiatives, and materials in all formats including videos

- Facilitate in providing training sessions for our customers

- Conduct workshops and individual training sessions

- Conduct evaluations and identify areas of improvement

Skills and Qualifications:

- Bachelor's degree in relevant technical field

- 2-4 years- industry experience as an effective technical writer

- Proven ability to quickly learn and understand complex topics

- Previous experience writing documentation and procedural materials for multiple audiences

- Superior written and verbal communication skills, with a keen eye for detail

- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.