HR Executive at Kalyx Infotech
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Kalyx Infotech - Technical Support Coordinator - IT Helpdesk (0-1 yrs)
Title : IT Helpdesk Coordinator
Location : Mumbai
Salary Offered : 1.20lpa to 1.38lpa
Experience : 0 to 1 year
Education : Graduates Full Time
Industry : IT Hardware & Networking
Job Profile :
- Attending the customer calls and queries, solving problems on primary level through telephone.
- Accepting calls, logging the calls, assigning the calls to the respective support engineer
- Preparing daily, monthly call reports.
- Follow up with vendors for pending calls and the spare parts required.
- Taking follow-ups & coordinating with the vendors like HP, Acer, Bharti Airtel.
- Responds to requests logged via help desk applications. Tracks all problems until they get resolved.
- Co-ordinate with the team.
- Monitor e-mail and related information for support inquiries
- Coordinate and maintain a log sheet of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority, general.
Mandatory skills required :
- Should have at least Technical knowledge in Helpdesk coordination / Customer Support.
- Should have good verbal & written communication skill.
- Should be ready to work in 24- 7 rotational shift.
If you find the above job details as per your profile then kindly send your updated resume in word format with following details :
- Current Salary :
- Expected salary :
- Notice period :
- Ready to work in 24- 7 rotational shift ?
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
