Manager - CSG (Job ID ZR_153_JOB)-

Kadel Labs is a software development company with synergetic blend of IT Services and SaaS products under its portfolio. Since 2017, KL has grown organically (150+ employees and expanding) and served 200+ Customers. At the core, KL is a people's company. We serve clients by practicing an employee-centric culture and creating an environment where ideas, creativity, free-flowing communication and innovation is encouraged to create better products and services.-

Role: Manager CSG

Experience: 10-15+ years-

Location: Udaipur/ Jaipur

Job Description :

- We are looking for a technically savvy group manager who possesses a strong drive for results. Duties for the group manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Successful manager must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.

- The ideal Group Manager should engage with customers, maximize value, and create strategies to grow our customer base.

Responsibilities:

- Develop and manage client portfolios.

- Sustain business growth and profitability by maximizing value.

- Analyze customer data to improve customer experience.

- Hold product demonstrations for customers.

- Improve onboarding processes.

- Evaluate and improve tutorials and other communication infrastructure.

- Mediate between clients and the organization.

- Handle and resolve customer requests and complaints.

- Minimize customer churn.

- Aid in product design and product development

Requirements/Skills :

- Communications or marketing degree.

- Highly organized and able to multi-task.

- Experience in IT Sales or SaaS products

- Self-driven and proactive nature.

- Excellent communication and interpersonal skills.

- Demonstrate leadership qualities.

- High computer literacy and ability to learn new software.

- Knowledge of customer success processes.

- Experience in document creation.

- Patient and active listener.

- Passion for service.

Education and Experience

BTech or MBA or relevant educational field required

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