HR Executive at Amica Finacial Technologies Pvt Ltd.
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Jupiter - Executive - Customer Service (1-4 yrs)
We are looking for a Customer Service Executive who will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Supporting end customers via various communication channels including - mails, live chat, social media and on calls.
- Identify and assess customers- needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions as per agreed communication guidelines and defined policies.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
