Job Title : Program Coordinator

Location : Gurgaon (Work from Office)

Type : Full-time

Experience : Freshers (Graduates)

Hiring : Immediate

About Us :

At Juno School of Business, we are dedicated to providing cutting-edge learning experiences that help professionals excel in the ever-evolving business world. Our app-based platform offers practical, hands-on workshops designed for working professionals looking to upskill and stay competitive.

Role Overview :

We are looking for an enthusiastic and proactive Program Coordinator to join our team. The successful candidate will play a key role in ensuring workshop participants are engaged, satisfied, and actively involved in our learning ecosystem. This role is ideal for a fresh graduate who is excited to interact with customers, bridge gaps between expectations and delivery, and contribute to the continuous improvement of our platform.

Key Responsibilities :

- Customer Engagement : Reach out to workshop participants to ensure attendance, gather feedback, and encourage them to rate their experience on the app, Play Store, and App Store.

- Feedback Collection : Act as a key point of contact to gather first-hand insights on user experiences and areas for improvement.

- Bridge Gaps : Identify and address any discrepancies between participant expectations and the actual delivery of workshops, ensuring a smooth and satisfying experience.

- Content Development Input : Collaborate with the team by suggesting new, relevant workshop topics based on customer feedback and emerging industry trends.

- Retention Strategy : Help create strategies to keep users engaged and returning to the app by identifying pain points and opportunities for improvement.

- Support Customer Journey : Understand and analyze the customer journey in the app to provide valuable insights on how to improve the overall experience.

Qualifications & Skills :

- Education : Graduate from a recognized university (freshers are welcome to apply).

- Excellent Communication Skills : Strong verbal and written communication skills, with a customer-focused attitude.

- Problem-Solving Attitude : Ability to proactively identify issues and work on solutions to ensure a seamless customer experience.

- Attention to Detail : Strong focus on gathering accurate feedback and ensuring customer satisfaction.

- Organizational Skills : Ability to manage multiple tasks, including follow-ups and coordination, with attention to deadlines.

- Eager to Learn : A proactive learner who is excited to grow and contribute in a dynamic and fast-paced environment.

Why Join Us?

- Be part of an innovative startup that is transforming the future of business education.

- Gain hands-on experience in customer engagement, feedback management, and program coordination.

- Work closely with a passionate and collaborative team to make a meaningful impact on learners' experiences.