Founder & CEO at The Hiring Story
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Junior Manager - Customer Experience (0-2 yrs)
- Excellent communication skills are like the A, B, and C of customer experience.
- Proficiency in English and Hindi is necessary (written and spoken).
- Ability to multitask, you will often be simultaneously be coordinating with various departments and people to resolve a customer issue.
- No one likes being kept on hold for long, so efficient multitasking is an absolute must.
- The 2 Ps of customer experience are patience and people skills.
- These will go a long way in ensuring your customer's experience is great and they come back to you. You must also be able to sweet talk your way out of sticky situations.
- Must be proactive and organized.
- Dealing with various customers and a wide range of issues can be overwhelming if you're not well organized and prepared. Sticky notes, excel sheets, reminders make sure you've got all the tools ready at hand.
- Proficiency in MS Office (Word, Excel).
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
