Senior Executive - HR at Jungleworks - Jugnoo
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Jungleworks - Customer Success Manager (1-3 yrs)
Job Title : Customer Success Manager
Location : IT Park, Chandigarh
Summary :
Seeking a Customer Success Manager to ensure positive customer experiences, build loyalty, and foster long-term relationships.
Your Roles and Responsibilities :
- Manage assigned customer relationships for successful product use, retention, and satisfaction
- Prepare and nurture customers to become product advocates
- Help customers achieve their educational goals using our products
- Identify and address common customer issues
- Advocate customer needs cross-departmentally
- Identify and develop up-sell opportunities
- Respond to customer queries via email and telephone
You Should have :
- Technical competency in coding, APIs, and schemas for SEO, iOS, and Android applications
- 1-3 years of experience as a Technical Account Manager in a technology or SaaS solutions company
- Strong written and verbal English communication skills
- Techno-commercial mindset with understanding of various use cases
- Graduation with an engineering background preferred
- Strong teamwork skills with ability to work independently
- Comfortable with night and flexible shifts
Qualification :
- Graduate/Post Graduate in any domain
Compensation :
- Competitive salary based on qualifications and experience
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