As a Team Leader - Customer Experience at Jumbotail, you will be responsible for :

- Create a world-class customer experience, and we intend to build our customer delight operations as a center of excellence and a source of competitive advantage

- Solving problems and engage in process improvement processes.

- Keeping records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

- Refer unresolved customer grievances or special requests to designated departments for further investigation.

- Follow up to ensure that appropriate actions were taken on customers' requests.

- Research and review policies regularly and communicate effective solutions to a fun and fast-paced environment.

- Make regular calls to existing customers or potential customers to provide education, support, troubleshooting, and sales information, related to products or services we offer.

Requirements :

An ideal candidate for this role is someone who has :

- Graduate / Post Graduate degree in any discipline.

- Excellent communication skills in Hindi, Telugu, English and Kannada is a must

- Overall years of Experience required between 2 to 5 years and at least 1 year in a supervisory level. Need to have Experienced in a voice process as TL.

- Demonstrated exceptional people management and leadership capabilities.

- Strong communications skills.

- Must be process-driven and should be adaptable to change and help in driving things

- Team player, guide and motivate the Executives and Mentor them

- Strong analytical skills with the ability to identify systems strengths and weaknesses,

- Proficiency with MS-office (Preferably MS Excel, Word, PPT).

- Ability to communicate correctly and clearly with all customers base

- Excellent customer issue documentation skills

- Good listening ability to understand customer issues very clearly and provide resolution.

- Ability to communicate correctly and clearly with all customers base

- Excellent customer issue documentation skills

- Good listening ability to understand customer issues very clearly and provide resolution.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.