Deputy Manager Talent Acquisition at JSW One Platforms Ltd
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JSW Group - Senior Associate - Customer Service (2-4 yrs)
Roles and Responsibilities :
- Providing prompt, frictionless, consistent and delightful customer service
- Working with other customer support teams to ensure a consistent and high-quality level of support.
- Identifying root-causes of customer issues, areas for improvement and providing valuable feedback to business and development teams
- Assisting with customer communication during critical launches and support events
- Maintaining and improving NPS/CSAT
Desired Candidate Profile :
- 4+ years of experience in Customer Support in a fast-paced support environment
- Experience with B2B focused companies
- Experience in Technical support
- Candidate with Fluency in Kannada/Tamil/Telugu/Gujarati Preferred
Basic Qualifications :
- Bachelors Degree Full time in any field
- Overall 2-4 years of experience which includes 1+ years of directly working with customers
- 6+ months of experience in customer facing roles in a fast-paced environment
- Computer literacy with experience using Windows/MS Office , Excel, CRM management
- Demonstrated advanced English/Regional language proficiency both written and spoken
- Exceptional soft skills, empathy, listening ability and high ownership and customer orientation
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