Role and Responsibilities :

The job responsibility of a Client Service Delivery Manager will be to ensure timely and efficient delivery of service/product to clients and to manage the client service team.

The person will play a critical role in being the conduit between the Corporate and the clients to ensure project success.

The various responsibilities performed by a manager in this role would be :

- Ensuring client satisfaction with an organization's product or service

- Understanding the needs and requirements of the clients, and moving to meet those needs proactively.

- It provides a dedicated and professional solution knowledge base, together with deployment and domain expertise.

- Solution Specialist's will develop and maintain an expert knowledge of Josh Technology Group's Products and Applications, to a level that will allow them to demonstrate solutions confidently and persuasively to existing and potential customers.

- Possess deployment expertise and ensure that any developments in this process are understood and can be communicated appropriately.

- To actively contribute to the growth of existing clients and the generation of new business with measurable outcome

- Where necessary, liaise with deployment and systems design and development teams, with regards to functional gaps and software development requirements, needed for demonstrations (this may involve production of user specifications used as part of the systems design and development process)

- Managing team of entry level Client Service Managers

Competencies and Skills Required :

A client service manager should possess an in-depth knowledge of the client and services that he/she is managing. The manager should be able to plan, execute and strategize effectively.

- Excellent knowledge of Excel, PowerPoint, Word etc. computer applications

- Excellent interpersonal and communication skills

- Good problem-solving and analytical skills

- Detail oriented and diligent

- Entrepreneurial by nature with a strong sense of ownership

- Good leadership skills

About Josh Technology Group :

Based in Gurgaon, INDIA, Josh Technology Group is a growing team of technology consultants / innovators. JTG is a niche product development company working with various fast growing US based startups on new products across multiple domains. JTG provides a rare opportunity to work on various new technologies & use them to innovate across different domains by transforming ideas into real life products. Some of the domains JTG is working in are as follows - Targeted Advertising, Automotive Retail, Lead Analytics, Energy Trading, Mentoring Platforms, Social Networking, Server Monitoring Tools, Retail Analytics, Automotive Insurance, Medical Insurance, Health / Lifestyle Products, Video Streaming / Analytics etc.

JTG has a highly talented peer group that is very well respected in the technology world. We work in small scrum teams with focus on fast iterations to deliver value. Our teams' extensive design and engineering experience is critical to the quality of our work and our ability to deliver elegant, highly scalable solutions. We lay a very strong emphasis on quality mentorship & learning.

Our culture is at the core of everything we do. We are known to make things happen. Think Big & Achieve Bigger is the Value We Live By. Having said that we combine work with lots of fun & we seriously mean it :). You can check out our Facebook Page to get a few glimpses.

https://www.facebook.com/LifeAtJosh

So, as we grow we are not only looking to hire the best and brightest, but we are also looking for people that share our values.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.