Job Description

- JioMart, a part of Reliance Retail is in search of a vibrant Associate Business Development Manager to join our Marketplace team and help us continue our tradition of unparalleled customer satisfaction. Reporting into the Senior Business Development Manager (Marketplace), this is a role responsible for seller partner management for JioMart's Marketplace platform.

- In capacity of Associate Business Development Manager, the candidate will be directly responsible for managing seller partner relationships. The ideal candidate should be high on initiatives, passionate, detail-oriented, quick learner, ability to manage internal and external relationships, work with cross-functional team. This is an ideal position for a smart, motivated individual who is passionate about delivering strategic value and work in a high powered, collaborative environment. You- ll look to ace your core responsibilities while taking on new projects that move JioMart and your career forward.

Job Purpose :

- To enable the on-boarding of seller partners and business value generation

- Create and maintain key account relationships, create and drive opportunities directly and with partners

- Facilitate the generation of data, processes, mechanisms and guardrails to improve the business partner experience

- Enable the strengthening of the JioMart Marketplace by helping partners list on the platform.

Accountabilities :

- Seller Partner Support and Business Growth Management

- Partner account management process for large, complex strategic accounts

- Track and monitor key metrics for business growth and help in improving the overall consumer experience, in collaboration with other stakeholders.

- Consistently deliver high service standards to significantly improve Seller Partner experience

Sales Partner Relationship Management :

- Source & build relationships with Seller Partners across the portfolio

- Be a point of escalation for outstanding issues, questions, and concerns

- Track Sales Partner satisfaction survey responses to analyse feedback.

- Establish improvement plans and manage expectations with along with internal stakeholders

Process Excellence :

- Drive the improvement of tools and processes to enhance the Seller Partner experience and drive productivity.

- Enable feature enhancements and new products to improve our service offerings based on customer feedback, data analysis, and feature gaps with competitive products.

Knowledge, Skill and Experience: -

- Education: MBA/Post Graduate from a Tier-1 B-School

- Industry Experience: 2+ years

- Experience in the similar role - Min. 1 year with a leading ecommerce organization having a marketplace model

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