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11/01 Brijendra Kumar
Senior HR Recruiter at Jindalx

Views:130 Applications:15 Rec. Actions:Recruiter Actions:6

JindalX - Customer Service Role (1-3 yrs)

Delhi Job Code: 253062

Job Description :

- The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.

- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns

- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

- Update customer information in the customer service database during and after each call

- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

- Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers

- Must be 18 years of age or older

- Diploma required (Associate degree in a business related field preferred)

- Ability to remain professional and courteous with customers at all times

- Must be available to work occasional nights, holidays and weekends

- Excellent verbal and written communication skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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