About Jifflenow :

- Jifflenow is a leader in cloud-based enterprise meeting scheduling solutions for B2B events. We help companies accelerate their sales cycles by making it simple to schedule, track, and analyze meetings with prospects and customers at events. We transform the way companies define success at B2B events by enabling them to capture, distribute and analyze meeting data. Companies ranging from medium sized businesses to Fortune 1000 corporations use Jifflenow such as Cisco, NetApp, Yahoo, Linkedin etc. For more info please go through this link - https://www.jifflenow.com/about-us/.

- Our technology stack is primarily RoR and Spree with a MySql backend, Javascript, JQuery, HTML, CSS on the frontend. We follow a technology agnostic approach and adopt the best technology for solving the problem at hand. We have a bias towards action, creative problem solving and a metrics driven mindset

Roles & Responsibilities :

- To assist the Customers to use Jifflenow Platform and products.

- On-board New Jifflenow Customers by proactively answering their queries in the Test and Live instances of Jifflenow products

- Ensure timely and professional responses to all the complaints, requests and queries received and have it resolved within the Turnaround time specified in SLAs. Be a point of contact for customers and solve customer queries, complaints, and requests via phone, emails, live chats, and CRM community tools such as Service Cloud.

- Escalate and follow up with the product support and development team on any software issues and ensure timely resolution

- Provide online demos, trainings and walk-throughs of the product features to customers. Suggest and identify the right solutions to the customer.

- Track and report relevant customer care KPI(s) and suggest measures of improvements

- Capture customer feedback, suggestions, and inputs and funnel them as product features and feature enhancements

- Ability to work in night shift and support customers

Mandatory Skill set :

- 2 to 3 years as a product support person specifically in a productivity application such as CRM/ERP

- Strong customer focus and passion for helping customers succeed

- Should have experience in enterprise productivity apps specifically offered on cloud or as SAAS. Ability to administer, provision, and manage them will be an added plus.

- Should have thorough knowledge of different browsers and mobiles (iOS / Android). Knowledge of Outlook/GCAL/SFDC an added advantage

- Analytical and problem solving / Good in solution

- Excellent written communication skills - specifically corresponding to US clients

- Good Spoken English - Ability to talk to end users

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