Lead - HR at Jaypore eCommerce Pvt Ltd
Views:296 Applications:52 Rec. Actions:Recruiter Actions:10
Jaypore - Executive/Senior Executive - Customer Relations (2-6 yrs)
About Jaypore.com:
We are online platforms for contemporary Indian apparel, jewellery and home d- cor.
Jaypore is about bringing the world a little closer together. We discover the best designs from artisans and craftsmen from all over India, and deliver them at exceptional value to our members.
Jaypore focuses on products with unique, high quality craftsmanship; unmistakably local designs that feel at home anywhere in the world. Our products include home decor, accessories, jewelry, apparel, gifts, vintage items and more.
Role and Responsibilities:
- Experience in handing inbound and outbound call process.
- Resolving customer queries to their satisfaction via email, chat and over the phone.
- Handling supervisory calls
- Coordination with different support functions.
- Flexibility to work in rotational shifts including Saturdays
Responds to and resolves escalated issues and/or unique or complex requests from
customers
Job specification:
- Candidate has to be graduate.
- Proficiency in CRM systems
- In-depth knowledge of customer service principles and practices
- 1 years- experience in Supervisory role
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
