Lead - HR at Jaypore eCommerce Pvt Ltd
Views:505 Applications:202 Rec. Actions:Recruiter Actions:197
Jaypore - Executive - Customer Relations (3-7 yrs)
- Responsible for interacting with customer over different platforms calls, chats & email.
- Identify and assess customer's needs to achieve customer satisfaction
- Provide adequate and complete information to customers
- Coordinating with vendor management, buyers and warehouse team for order cancelation, QC rejection cases and order delay
- Handle customer queries related to order delay, return and refund within given timelines
- Keeping a track of customer's order delay and return queries
- Closely reviewing order courier/ shipment status
- Coordinating with vendor management team for MTO (Made to order)
- Follow standard communication guidelines and procedures while communicating with customers
- Processing customer cancelations on time and processing compensation vouchers
- Manager maximum amount of customer queries on daily basis
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.