Lead - HR at Jaypore eCommerce Pvt Ltd
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Jaypore - Executive - Customer Relations (1-4 yrs)
About Jaypore.com :
- Jaypore is one of the retail segments of Aditya Birla Fashion & Retail. Jaypore is all about bringing the world a little closer together. We discover the best designs from artisans and craftsmen from all over India and deliver them at an exceptional value to our members.
- Jaypore focuses on products with unique, high-quality craftsmanship; unmistakably local designs that feel at home anywhere in the world. Our products include home decor, accessories, jewelry, apparel, gifts, vintage items, and more.
Role and Responsibilities:
- Experience in handling inbound and outbound call processes.
- Resolving customer queries to their satisfaction via email, chat, and over the phone.
- Handling supervisory calls
- Coordination with different support functions.
- Flexibility to work in rotational shifts including Saturdays
Responds to and resolves escalated issues and/or unique or complex requests from
customers
Job specification:
- Candidate has to be a graduate.
- Proficiency in CRM systems
- In-depth knowledge of customer service principles and practices
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