We are seeking a dedicated Client Services Associate to handle daily project communications and act as a bridge between the client and the operations team.

In this role you will be responsible for the following: 

- Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions resulting in customer satisfaction, retention, and growth

- Coordinating with internal teams regarding on-going projects so as to determine best utilization of resources to increase client satisfaction.

- Prepares solution and accompanying collateral as JCR's response to all RFQs pertaining to research and pre-sales role and supports bids by sharing the right pitch material before client meetings

- Providing clients with regular update on the progress of the project

- Facilitate client calls and engagements in order to surface client priorities and recommend a program of action that drives high value and return of investment.

- Collaborate with internal teams to overcome obstacles and maximize the value JCR delivers to clients

- Identify approaches that address the client's operational challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention

- Conduct regular retention and bright spot analysis of client book of business that provides insights into performance and key client engagement metrics

- Participate or lead team projects and initiatives that seek to streamline activities that support continuous improvement programs

Skills & Qualifications :

- Bachelor's and/or Master's degree

- 2+ years prior experience in MR or Consulting industry

- Proficiency in CRM

- Proven track record of success fueled by a passion for delivering value to clients

- Exceptional communication, collaboration, prioritization, problem solving, critical thinking, and influencing skill

- Outstanding work ethic and attention to detail

- Willingness to roll up your sleeves and multitask

- Excellent communication and sales skills

- Strong critical thinking ability

- Makes sound and timely decisions under pressure

- Learns quickly and independently; seeks opportunities to extend and deepen learning

- Team oriented: proactively works to assist others in achieving objectives and is a driver for continuous improvement by sharing ideas, knowledge and talents

- Participates in the promotion of a positive and motivating team

What do we offer to the ideal candidate ?

- A chance to join a high-growth company at an early stage

- Exposure to multiple teams and interaction across departments

- Competitive pay, employer-paid healthcare and flexible environment

- An opportunity to create impact from your tasks and define what success looks like for the team

- The ability to impact the growth of our company; we value all comments and suggestions

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