Jai Kisan - Executive - Customer Care (1-4 yrs)
Job Description :
- Tele Calling to the customer in Marathi
- Manage large amounts of incoming call
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Tele Verification for the Loan File
- Provide accurate, valid and complete information
- Follow communication procedures, guidelines and policies
- Meet AMs team targets, send reports and call handling quotas
- Keep records of customer interactions, process customer accounts and file documents
- Data Entry for vendor data, product data
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Identify and assess customers- needs to achieve satisfaction
- Enabling & Disabling the users on Platform
- Tracking of activities on Platform
- Follow-ups on the files and documents
- Scheduling the Field Inspections for AMs
- Content & File maintenance
- Resolving customer issues over call.
- Take the extra mile to engage customers
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
