Customer Happiness Executive Role : Customer Support : Gurgaon Location : ixigo

Who we are :

Launched in 2007 in Gurgaon, India by Aloke Bajpai and Rajnish Kumar, ixigo is India's leading travel search marketplace, connecting over 80 million travellers with content & deals from over 25,000 online & offline travel & hospitality businesses. ixigo aggregates and compares real-time travel information, prices & availability for flights, trains, buses, cabs, hotels, packages & destinations.

ixigo's mission is to simplify the lives of travellers by building apps that make their travel search and planning hassle-free and it has won several awards in its journey, including the TiE-Lumis Entrepreneurial Excellence Award and the NASSCOM Top-10 Emerge Award. ixigo's investors include include Sequoia Capital India, Fosun Kinzon Capital, SAIF Partners, MakeMyTrip & Micromax

Role & Responsibility :

As a Customer happiness executive, you will be responsible to :

- Interact with customers to provide and process information in response to enquiries, issues, and requests and maintain a strict SLA for replies

- Deep dive into actual issues/concerns raised by users and liase with internal teams to find a resolution

- Be able to work across multiple channels to communicate with customers and handle queries via calls.

Skills & Qualifications :

- Bachelor's degree with 1-3 year experience in customer service

- You care deeply, genuinely and passionately about customer support as a career

- You love engaging with and helping people via calls

- You're a good/legendary social media user and understand exactly how social media works (or doesn- t work)

- You possess the ability to explain solutions in an easy to understand, concise and fun language

- You have excellent written and spoken English skills.

- You are obsessed with getting to Inbox Zero

- You are self-driven, ambitious, kind and ego-less, have superior organizational skills, integrity, a great follow through on tasks and obsessed with details

- You are ready for anything. This is a startup. Things change like the Alaskan weather.

- You can turn upset users into product evangelists!

- You are persistent and never ever ever give up on a customer.

- Flexible working on some weekends & holidays

Must Have :

- Excellent command over English language with an ability to write concisely

- Must be flexible to work over weekends to respond on user queries

- Good experience in resolving issues quickly

- High energy and drive to work in a startup environment

- Excellent Team Player

Compensation: Commensurate to skills & experience; comparable to the best in the industry.

Culture: ixigems enjoy a fun and rewarding work atmosphere. We do not believe in hierarchies, and we encourage communication and constructive collaboration. We believe in the personal growth of individuals, creative approaches to solve real-world problems, and questioning the status quo!

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