Job Description : Relationship Officer/Telecalller executive

Location : Work Form Home

Working Hours : 10:00 AM - 7:00 PM

Weekly Off : 1 Wednesday

Salary : 15000 per month + Incentives

Job Summary :

We are looking for a dynamic and engaging Relationship Officer to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring they have a positive experience with our services. This role requires excellent communication skills in both Hindi and English.

Key Responsibilities :

- Client Communication : Engage with clients via phone, email, and in-person meetings to understand their needs and provide them with appropriate solutions.

- Client Relationship Management : Build and maintain strong, long-lasting client relationships by understanding their needs and ensuring a high level of customer satisfaction.

- Feedback Handling : Address client queries and complaints promptly and effectively, turning any negative feedback into a positive experience.

- Follow-ups : Conduct regular follow-ups with clients to ensure they are satisfied with our services and to identify opportunities for upselling or cross-selling.

- Reporting : Maintain detailed records of client interactions, feedback, and issues, and report these to the management.

- Languages : Proficiency in Hindi and English (both written and spoken) is mandatory.

- Communication Skills : Excellent verbal and written communication skills, with the ability to communicate effectively with diverse clients.

- Customer Service Orientation : A strong commitment to providing excellent customer service and the ability to handle challenging situations with patience and professionalism.

- Interpersonal Skills : Ability to build rapport with clients and manage relationships effectively.

- Problem-Solving Skills : Strong problem-solving abilities and the capability to turn negative experiences into positive ones.

- Time Management : Good organizational and time management skills to handle multiple client interactions and follow-ups efficiently.

- Adaptability : Ability to adapt to different client needs and tailor communication styles accordingly.

Benefits :

- Competitive salary with performance-based incentives.

- Opportunity for career growth and development within the company.

- Friendly and supportive work environment.