COMPANY PROFILE:

iTroSys Technologies is a leading provider of IT services, Shipment management Products and Engineering Services to global customers leveraging the Global Delivery Model. It is led by a reliable management team with global experience in delivering high-end solutions in IT services, Shipment management Products and Engineering Services.

No matter where your ideas take you in IT services, Shipment Management and Engineering Services. iTroSys understands your ideas, business and can deliver a service that adds great value to your organization.

Directors at iTroSys have an experience of managing the projects worth more than Rs 40 crores (roughly US $ 8.8 Million) in various verticals.

Head-quartered at Bangalore, India and iTroSys also have Global office at Dallas, Texas in USA. ITroSys is growing aggressively and are planning for an expansion of global offices in Europe and Middle East.

From strategic planning to enterprise architecture design to rapid implementations and upgrades, iTroSys goal is to help your business succeed.

Company web-site : http://www.itrosys.com/

Job Description

Customer Support Executive

Location: Bangalore

Experience: 6 months - 1 years

Roles and Responsibility

- Requires multiple languages and communication skills (Preferably south Indian languages, English is not so mandate manageable is also fine)

- Capability to handle the calls.

- Excellent contacts with transporters and brokers.

- Awareness of the domestic industry.

- Coordinate all logistics activities.

- Manage the amounts of incoming call.

- Identify and assess customers - needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

- If Interested revert me back with your updated Resume.

Yaswanth
HR Team
Ph: 8494944433
iTroSys Technologies Pvt Ltd., 83/3, Delta-The Signature, 4th floor,

Kaikondarahalli, Bangalore

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