About Lohono Stays:

- Lohono Stays by Isprava has been created to craft contemporary, luxury vacations for discerning travellers which offers high-end luxury homestays across holiday destinations, in India and South-East Asia.

- The company focuses on offering the most unique, local and curated hospitality experiences to its customers while they are on vacation by not only delivering a beautiful home in a stunning location but also managing the entire stay with the help of their well trained and widely connected teams.

- We have over 250 homes in some of the best travel destinations in the world including Goa, Phuket, Koh Samui, Alibaug, Lonavala, Coonoor and Bali. Each stay offers beautiful homes in amazing locations, a warm and welcoming homestyle service along with a locally curated breakfast and a variety of meal options to choose from, giving you an array of experiences to bond and celebrate special occasions with your loved ones.

- As a company, Lohono Stays has been invested in by Godrej family office and the Piramal family amongst others and has hosted various industrialists, celebrities and sports personalities in their homes.

Purpose of the role:

The Assistant Manager - Rental Sales person will act as internal sales expert and partner with the locations to help assess, measure and enhance the performance of revenue generation activities connected with counter sales effectiveness, which is included but not limited to :

a. Supervise the enquiries on a daily basis and in line with business strategy.

b. Respond to all enquiries, generating proposals, following-up on sales leads and converting it to account.

c. Drive Revenue Through:

- Increasing Sales conversion

- Leading and driving team

- Coaching team

- Handling inbound & Outbound Sales

Execution responsibilities:

- Duties and responsibilities normally performed within this role.

Achieving rental targets, which is included but not limited to :

- Handling all enquiries and reaching out to potential renters through various mediums

- Recording all enquiries in a timely manner and maintaining the home calendar

- Coordinating and planning all rental stays with Goa team

- Coordinating home maintenance from time to time with Operations team

- Creating monthly financials of the rental earnings

- Communicating the month end earnings with homeowners

- Achieving the revenue targets

- Driving the rental sales team

Duties and Responsibilities:

- Provide support and direction to the enquiry team relating to team performance and development

- To ensure all policy, standards and procedures are effectively communicated and adhered to by the team

- Ensure all enquiries are responded to within the timeframes outlined within the standard operating procedures

- Process incoming enquiries, converting into contracted bookings and when required coordinating course requirements for all event types

- Supervise the team ensuring the cancellation policies are adhered to and complaints are effectively managed

- Implement and perform day to day control of a quality auditing system reviewing yield management and rate decisions

- Track conversion levels, ensure we have a strong control of the availability diary and that enquiries/bookings are turned around efficiently

- To take an active role in the revenue management meetings, accurately reporting on enquiry and business conversion activity

- Liasioning with International Business partners for a streamlined process flow

- Assess and analyze business needs with recommendations on training plans and programs to enhance knowledge and skills

- Work cross-functionally between various departments to help measure, analyze and enhance the performance of revenue generation activities connected with counter sales effectiveness

- Identify and analyze areas of revenue generation opportunities for products and/or services in support of business goals and monitor locations overall effectiveness throughout the sales process

- Run and participate in various meetings and conference calls whenever required

- To ensure rental sales team have a thorough understanding of sales targets and the forecast.

- Effectively and efficiently coach rental sales team on specific sales techniques.

Skills Required:

People management skills:

- Enthusiastic self - starter who is collaborative and decisive

- Excellent sales skills and understanding of the sales process

- Excellent communication, negotiation and interpersonal skills

- Ability to prioritize workload and meet deadlines

- Excellent numerical skills and financial awareness, ability to accurately calculate detailed quotations, cancellations, deposit and payment terms.

- Excellent planning, organizational and time management skills with a proven record of managing multi tasks and prioritization of workload Methodical approach and close attention to detail

- Ability to work cooperatively, flexibly and on own initiative to meet deadlines

- Ability to prioritize and make decisions

- Ability to deal with and resolve complex situations

Presentation/coaching skills:

- Strong leadership, creativity and analytical skills

- Strong interpersonal, organizational and time management skills

- Ability to multi-task in a fast paced environment, act with a sense of urgency, and interface with all levels of the organization

- Contribute positively to the organization, both individually and as part of a team.

Core Competencies:

- Personality: High Energy, go-getter, and a proactive

- Should be a self-starter and should be able to work independently, take end-to-end responsibility and accountability for results

- Must understand the sales process

- Ability to drive & motivate the team to achieve their targets

- Train & coach the team

- Setup & manage the call center team

Sales Skills:

- Relevant sales training (e.g. selling technique skills, effective enquiry handling, negotiation skills, advanced sales call center training)

- Understanding Sales funnel

- Understanding Sales Strategies etc

Other Requirements:

- Ability to Travel 60 - 70%

- Prior experience or involvement in: sales training, leadership development, and customer/client service

- Should come with an experience of managing & driving a sales team with training & coaching ability.

- 5+ years of working experience in training / coaching the rental sales team to achieve the rental sales performance targets

- MBA (preferred), Bachelors- degree from a premier institution

Please visit our website - www.lohono.com

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