HR Consultant at iSON Xperiences Pvt Ltd
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iSON Xperiences - Executive - Customer Care (1-5 yrs)
Customer Support :
- Handle inbound and outbound calls, emails, and chat messages from customers in a professional and courteous manner.
- Address customer inquiries, provide information, and resolve issues related to products or services effectively.
- Ensure all interactions are handled with empathy, accuracy, and a focus on customer satisfaction.
Issue Resolution :
- Identify and analyze customer issues or complaints, and provide appropriate solutions or escalate as necessary.
- Follow up with customers to ensure their concerns are addressed and resolved in a timely manner.
- Maintain detailed records of customer interactions, issues, and resolutions.
Customer Experience Enhancement :
- Strive to provide an exceptional customer experience by personalizing interactions and exceeding customer expectations.
- Continuously seek to understand and address customer needs and preferences.
- Provide feedback on recurring issues or trends to help improve processes and customer service quality.
